Returns & Exchanges

At Swisstrax, we stand by the quality of our premium flooring solutions and offer a 30-day return policy for unused, original-condition products. If you are not completely satisfied with your garage or home flooring project, we are here to assist with a seamless exchange or refund process.

Return Process

• 1.
  Request Authorization

  Contact our customer support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.

• 2.
  Pack Your Tiles

  Securely pack the unused tiles in their original packaging, ensuring all interlocking tabs are protected and the RMA number is clearly marked on the exterior.

• 3.
  Ship to Warehouse

  Send your return via a trackable shipping carrier to our designated distribution center; please note that customers are responsible for return freight costs unless the product is defective.

• 4.
  Inspection and Refund

  Once our team inspects the returned items to confirm they are in resellable condition, we will issue a refund to your original payment method, minus any applicable restocking fees.